Under using a technology should be a criminal act. Yet I see us at Third Rail commit to it every day. Some technologies are free and extremely useful to the population. For example indexed searching on Windows servers is pretty straight forward to implement, and can greatly help users find what there looking for on file shares. But more criminal acts such as failing to use software we've purchased seems much worse. Pay 100k a year for an asset management and licensing tool, and then just don't use it. Then pay various software vendors millions for having hundreds of licenses installed that we failed to purchase.
These are examples of having the tools but not taking advantage of them. Part of the reason these things don't get done is that it can become difficult to even know whats out there. What do we own exactly and what do those tools do, and what tools are available to us for free and we just need to implement them. But just knowing what tools you have doesn't mean you know how to implement them. This is where talent comes in; people who can pickup a new technology and turn it into a true enterprise class production solution are few and far between.
If your lucky enough to have one of these guys, pay them well because they will keep your enterprise lean and efficient if you let them. Someone who can take a set of tools and put them together and build a service, then train up other techs on how to use them, and implement the business processes to make the service useful. This might be two people in your organization depending on the techs you have; one business oriented tech and one introvert super tech.
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